Services & Ticket Categories

Services represent the selectable category cards displayed on your Entrance Kiosk (/kiosk) and mobile QR check-in flow. Create new services directly in Column 2 of Visitor Flow using the + button, or edit existing ones via ⋮ → Edit.

Service Configuration Fields

Field	Description & Best Practice
Service Name	Clear, visitor-friendly label (e.g., “Order Pickup / Click & Collect”, “Product Consultation”, “Warranty & Repairs”).
Ticket Prefix (Prefix)	1 to 4 characters (typically a single uppercase letter such as A, B, R, or P) prepended to the ticket number (e.g., A-014).
Estimated Duration (EstimatedDurationMinutes)	Expected service duration in minutes (1 to 480 min, default: 10 min). Used to compute live estimated wait times on the TV Display and mobile tickets.
Icon (Icon)	Pick from 30+ curated symbols (shopping bag, wrench, medical cross, document, package, etc.) to make kiosk buttons scannable at a glance.
Description (Description)	Optional subtitle displayed beneath the service title on the kiosk button (e.g., “For pre-paid online orders”).
Highlighted (IsHighlighted)	Adds a visual accent badge to the service card on the Entrance Kiosk to draw attention to a primary or express lane.
Active (IsActive)	Temporarily hides the service category from check-in screens without deleting its historical analytics or routing links.

Reordering Kiosk Buttons

To change the order in which service buttons appear on your Entrance Kiosk, simply drag and drop the service cards vertically inside Column 2 of Visitor Flow.