Identify Device (5s Spotlight)
Unsure which physical tablet or TV corresponds to “Kiosk 2”? Click Identify: the physical device immediately flashes a high-contrast identification banner on its screen for 5 seconds.
Device Management (Ping, Speedtest, Diagnostics)
Device Management (/admin/devices) gives you a centralized inventory and remote diagnostic console for every Entrance Kiosk, Service Desk, and TV Display across your location.
Understanding Device States
Every terminal displays one of four real-time status badges:
| Status Badge | Meaning |
|---|---|
| Online (Connected) | The physical device is paired, powered on, and maintaining an active SignalR WebSocket connection. |
| Offline | The device is paired, but its browser is currently closed, powered off, or disconnected from Wi-Fi/LAN. |
| Unpaired | The logical terminal has been created, but has not yet been linked to physical hardware via an 8-character code or QR scan. |
| Out of Order (Disabled) | Manually disabled by an administrator. The physical screen displays a friendly maintenance overlay, and the terminal frees up its active slot in your plan quota. |
Remote Diagnostics & Live Actions
Open the action menu (⋮) on any device row or card to run remote diagnostics without walking to the shop floor:
Connection Speedtest & Ping
Entrance kiosks placed near thick exterior walls or glass storefronts often suffer from weak Wi-Fi coverage. Clicking ⋮ → Speedtest runs a live 5-probe sequential WebSocket round-trip diagnostic directly between the EntraLane server and the physical terminal browser:
- Measured Telemetry:
- Average Latency (ms) along with Min / Max Ping across 5 sequential probes.
- Jitter (ms): Measures latency variance between probes (low jitter = stable Wi-Fi signal).
- Packet Loss (%): Detects dropped frames or intermittent connection timeouts.
- Visual Quality Rating:
- Automatically grades the connection as Excellent (< 50 ms), Good (< 120 ms), Fair (< 250 ms), Poor (≥ 250 ms), or Unreachable, complete with plain-language troubleshooting advice.
Remote Control Actions
Test Audio
Triggers the configured audio chime and a sample spoken voice announcement remotely on the selected TV Display or Service Desk so you can verify speaker volume from your office.
Reload Device (Remote Browser Refresh)
Sends an OnDeviceRestart SignalR command that forces the terminal’s browser to perform a clean full-page reload — no keyboard or mouse required at the kiosk or TV.
Disable / Enable (Out of Order)
Toggles the Out of Order maintenance screen on the terminal in real time and releases the device’s active plan quota slot while disabled.
Open Preview, Unpair & Delete
- Open Preview: Launches the terminal in a properly proportioned desktop popup window (
16:10for Kiosks/Desks,16:9for TV Displays) using your admin session (?preview=true). - Unpair: Revokes the physical hardware
DeviceToken(ideal when swapping out a tablet) while preserving the terminal’s settings and Visitor Flow routing links. - Delete (Revoke): Permanently removes the terminal and its routing links from your queue.