1. Getting Started & Quickstart
Understand how Locations, Waiting Areas, Services, and Terminals fit together, and launch your first live queue in under 5 minutes.
EntraLane Documentation
Turn standard tablets, PCs, and TV screens into a seamless, 100% GDPR-anonymous virtual queue & call system — with zero proprietary hardware lock-in.
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2. Pairing Terminals & Kiosk Mode
Connect Entrance Kiosks (/kiosk), Service Desks (/desk), and TV Call Displays (/display) via 8-character pairing code or QR scan, and lock down browsers in fullscreen Kiosk Mode.
3. Ticket Printers & Silent Printing
Learn which 80mm and 58mm ESC/POS thermal receipt printers to buy, how to configure OS drivers and auto-cut, and how to enable zero-dialog --kiosk-printing.
4. Audio Playback & Voice Callouts
Answers to the most pressing questions about browser autoplay blocks (“Enable Audio”), Smart TV TTS limitations, natural neural voices, and remote audio testing.
5. Visitor Flow & Device Management
Visually route traffic across Kiosks, Services, Desks, and TV Displays in Visitor Flow, and monitor live hardware via WebSocket Speedtest, Ping, and Spotlight Identify.
6. Analytics, Settings & 2FA
Explore wait-time KPIs, peak-hour heatmaps, and the Ticket Log; customize ticket formats, mnemonic themes, and 8 UI Archetypes; and secure your account with TOTP 2FA.
Frequently Asked Questions
Why is my TV Call Display silent after booting up? How to permanently bypass browser autoplay restrictions using launch flags or site sound permissions.
Which thermal receipt printer should I use for my Entrance Kiosk? Compare 80mm standard printers (Epson, Star Micronics) and 58mm compact printers with our OS driver checklist.
What is Visitor Flow and how do I route services to specific desks? Interactively link and unlink Kiosks, Services, Desks, and TV Displays on the 4-column topology canvas.
How do I run a remote network Speedtest & Ping on a paired Kiosk? Use the built-in 5-probe WebSocket diagnostic tool in Device Management to check latency, jitter, and packet loss.